1/11/2024 0 Comments 4 moments of truthIt was unlike anything the world had seen before. That year, Walt Disney unleashed his spectacular vision on the world in the form of Disneyland. It’s a perfect way to set the mood for your meeting on ethics. Moments of Truth: The Future of the Customer Experience By Charles Araujo In 1955, something happened in California that would change how we approach the world of IT some sixty years later. A moment of truth (MOT) is marketing lingo for any opportunity a customer (or potential customer) has to form an impression about a company, brand. This beautiful meeting opener features engaging quotes from philosophers, historians, and world-famous leaders accompanied by an original score. Voices of Truth Meeting Opener - 4:00 minutes It’s a sure-fire way to help viewers think through their actions when they’re caught in the midst of an ethical dilemma - in a moment of truth. Zero moment of truth It is important to know what stage of the cycle the customers are going through in order to be relevant and bring them to the next stage of the online journey. If you’re looking for a way to motivate your team to make better choices and to give them a way to combat the pressure of the moment, this package is for you. By focusing on six different ethical dilemmas, the program demonstrates that no matter where the pressure is coming from - a superior, a coworker, a friend, or even a family member - anyone can make good decisions by using these four questions to find clarity during their moment of truth: The Moment of Truth training package addresses this problem head-on by giving employees a practical guide for making better decisions. Life doesn't come with a pause button and ethical dilemmas demand instant clarity. Our choices today determine who we will be tomorrow. Part of The Successful Club Series, Moments of Truth outlines how to create a positive first impression of your club, and recognize and deal with situations.
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